At donatellajewelry.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, you can return it within 30 days of receiving your order for a full refund or exchange. All returned items must be in original condition, unworn, and with any tags still attached. Please note that custom made or personalized items are not eligible for return. As well as all earrings, are not eligible for hygiene reasons.

At donatellajewelry.com, we take pride in using a variety of high-quality and unique materials to craft our handmade jewelry. Our materials vary from ethically sourced gemstones and pearls to sustainable and recycled metals, ensuring that each piece not only reflects exquisite craftsmanship but also aligns with our commitment to sustainability and ethical practices. Additionally, our handmade jewelry incorporates elements such as hand-painted ceramic beads, natural leather, and other distinctive materials, providing our customers with a collection of jewelry that is both one-of-a-kind and environmentally conscious. Our dedication to using diverse and distinctive materials sets our jewelry apart, making each piece a special and exquisite addition to any collection.

A: At donatellajewelry.com, we offer a range of shipping options to ensure that your order reaches you in a timely and secure manner. For domestic orders within the United States, we provide standard shipping, which typically takes 3-5 business days, as well as expedited shipping for those who need their jewelry sooner. For international orders, we offer international standard shipping, which can take 7-14 business days, and international expedited shipping for a quicker delivery. We also provide tracking information for all orders so you can monitor the progress of your shipment. Additionally, we offer free standard shipping for orders over a certain amount, providing added value for our customers. Rest assured, we prioritize the safe and efficient delivery of your jewelry, keeping you informed every step of the way.

At donatellajewelry.com, we pride ourselves on providing our customers with high-quality, handcrafted jewelry that is made to order. Because of this, our processing time for orders is typically 3-9 business days. Once your order has been processed and crafted, it will be shipped out to you promptly. We understand the excitement of receiving your new jewelry, so rest assured that we work diligently to ensure that your order is fulfilled as quickly as possible without compromising on the quality of our products. Thank you for your understanding and patience as we create a unique piece just for you.